As Chief Marketing Officer at Letsignit, I asked myself all these questions. Today, I have some first answers. I would like to illustrate how we have structured our growth. These growth issues, you may have already encountered them, or you will soon be asking yourself them.
A startup is an organization that finds resonance in a market with its product or service. Once this step has been taken, it becomes a scale-up – or how to achieve a level of sustainable growth over time, structured in its operation, and, above all, constant profitability.
“It has been almost a year since Letsignit is no longer a startup”
In over 10 years, I have seen Letsignit transform from the inside out to reach its current levels of scalability. Without revealing all our strategic secrets, I allow myself to share with you the recipe for the success of the cycles we have gone through.
To successfully launch a growth strategy, you need speed, efficiency, and profitability. It is therefore essential to be properly armed.
We are talking about two things here:
The right tools provide you with the intelligence and traceability necessary for rapid and constant growth. At Letsignit, we have set up a new CRM (Salesforce) to which we have plugged a marketing automation solution (Marketo). The combination of these two tools allows us to facilitate interactions with our prospects. Naturally, we have adapted the settings of these tools to our strategies and the evolution of our growth to gain flexibility.
“We are talking about marketing automation – or how to reach our audience with the right message at the right time.”
Redefined all our personas Redesigned all our messages to evangelize our solution Clustered our content to adapt them to these personas
Redesigned all our messages to evangelize our solution
Clustered our content to adapt them to these personas
These benefits are all the more important as the journey of a customer at Letsignit can sometimes be long and complex. Previously, 100% of our revenue was generated by 70% inbound marketing campaigns (bringing the prospect in). Over the past few months, we have implemented a new balance integrating outbound (go find the prospect).
We quickly understoodthe importance of effective alignment between the marketing and sales departments. Anthony Poyac, our VP Sales, spokevery well about it during his last forum.
Earlier this year, our CEO Damien Neyret revealed the (real) behind the scenes of Letsignit in his article. He explained the importance of aligning the values of the company with the new strategic vision on the business side.
It is this same strategic vision that has facilitated collaboration between marketing and sales, which is sometimes complicated in business.
“Marketing teams are directly encouragedto generate business opportunities”
On the Sales side, each salesperson knows precisely the user-journey of each prospect: what content they have seen, what messages they have reacted to, what interest they have shown in our solutions, etc.
Concretely, this is made possible by several mechanics:
To sum up, salespeople need marketing to maximize their chances of converting their prospects, while marketing needs salespeople to support lead gen that is +100% in 3 years.
In parallel with the outbound, we have deployed an ABM (account-based marketing) strategy to work specifically with large companies. Our sales work in pairs to develop accounts. They have good contact mapping and valuable marketing insights.
Data is a central pillar of our new business approach based on the multiplication of our initiatives and our tools. We have therefore invested in a dashboard that gives us a clear and ultra-personalized view of what we do, what we generate and what we spend.
The multiplication of contact points makes it possible to achieve the best conditions to convert your prospect: this requires the automation of email sequences, the distribution of content in the media, display marketing and, above all, a very good customer knowledge.
So far, our growth strategy is in the best possible shape: the right tools, the right vision. But there is one last link to complete the chain – and it is essential.
However, there is no miracle solution. Tools aren't everything. The human being remains the centerpiece of a well-oiled organization.
On the job market, you will find expert profiles. Some know how to do everything, some are very specialized, some are too junior, and some are advanced. In view of our strategy, it was fundamental for Letsignit to surround itself with senior profiles for each area of expertise.
For example, on the Sales side, our strategy has turned towards large companies. We have therefore recruited our VP of Sales (Anthony Poyac), who is very experienced in key account business development. Note that the power of our marketing effectiveness lies in our ability to incentivize our salespeople according to the pipe generated (it is therefore intrinsically linked to the marketing funnel).
Another example, on the Information Systems side, we recruited a Senior Lead Generation Manager, Wassim Achkar, responsible for marketing & sales alignment. This is made possible thanks to the management of our growth strategy and the deployment of our stack of tools necessary for growth for France and the USA.
Finally, we can count on historical collaborators like Amandine Fernandez who know the history of Letsignit by heart. This is rather important when it comes to using the right words on our expertise in editorial and technical content. It is with the right storytelling that Letsignit was able to find the right story to tell. The intrinsic value of our product has increased significantly thanks to this story.
We have therefore covered the three main pillars of Letsignit's growth strategy: tools, people, and content.
The latest tips.
At Letsignit, it took 1 year to set up all the operations and observe the first results. And these results necessarily have a cost.
It is certain that each company has different budgetary capacities. Our long-term vision has allowed us to make these investments.
So whatever your situation, consider the following tips:
With these tips in mind, we were able to set up an attribution model to know the return on investment (ROI) of every dollar we spent.
As a CMO in a SaaS scale-up, one of my major challenges can be summed up in a single KPI: payback – when are the costs of marketing and sales acquisitions profitable for the client? To drive this information, I rely on the performance of each channel while keeping an eye on the MQL, SQL and SAL funnel.
My last piece of advice would be to not fall into the trap of perfectionism. “Dare” is one of our core values.
We have to know how to dare when we operate in a test & learn dimension. Knowing how to dare also mean taking the risk of sometimes making mistakes. Not falling into perfectionism is resilience – accepting and understanding your mistakes to adjust our next initiatives and measure their impact, again and again.
Of course, all of this would not be possible without our sales attribution model. And having the luxury of piloting a growth strategy under these conditions, one could (almost) say that it is priceless.
Yes, with the 'Campaigns' offer, it is possible to track the number of clicks on the email signatures of all your employees in the 'Statistics' area of the platform.
You can then access a detailed or global view of the number of clicks on the email signatures of each employee. You can use the search option to target a specific signature or a given period. Finally, you have the possibility to export all statistics to an Excel document.
If you launch campaigns with banners inserted in your email signatures, you can also access their performance via this same space.
With Letsignit, you can easily add social network icons in your collaborators' email signatures and link to your company pages. Also, our "attributes" feature allows you to manage personalized URLs for each of your collaborators such as their individual LinkedIn profile.
And that's not all: you can add links to an appointment-setting application, allow your customers to leave reviews easily, and integrate our 'Chat on Teams' widget to let anyone start a discussion via Microsoft Teams chat.
It’s up to you! As an administrator of the Letsignit platform, you choose whether or not to grant modification rights to your employees. These permissions are managed on an attribute-by-attribute basis, which means that you can decide to allow the employee to change their phone number, but not the address of your premises, for example.
This feature applies to all attributes in your directory, including custom attributes created on Letsignit. When your employees change one or more attributes, your directory is obviously not affected.
It often happens that employees make their email signature their own: custom format, bad fonts, colors inconsistent with the brand standards... all of this has an impact on your brand!
A consistent visual identity is considered authentic and outperforms a perceived weak one by 20%. And, your customers are 2.4 times more likely to buy your products.
With Letsignit, take back control over your brand identity by standardizing all your email signatures. Our tool has many features that allow you to customize your signatures by department, by audience or by subsidiary. Not to mention the possibility of carrying out campaigns within your email signatures thanks to our Campaign offer.
What is the user experience like for our employees?
In both cases:
In short, they have autonomy in their email signature, but you keep control on the field, signatures, and banners they can edit or use.
With our "multi-signature" feature, your employees can benefit from multiple email signatures. No technical manipulation is required. Thanks to our Add-in for Outlook or the desktop app, they can change their email signatures as they wish with just a few clicks.
Regarding the creation of email signatures, you can make several variations such as:
Everything has been thought of to go further in the personalization process based on the recipient of your emails.
If sending emails has an impact, non-optimized email signatures also have an impact. An unsuitable format or an image that is too heavy considerably increases the size of your signatures... and therefore, your emails.
As a responsible economic actor, we contribute to reducing our CO2 emissions and those of our customers in several ways:
As we are increasingly involved in sustainability initiatives, our priority in 2023 is to develop even more green IT functionality.
If sending emails has an impact, non-optimized email signatures also have an impact. An unsuitable format or an image that is too heavy considerably increases the size of your signatures... and therefore, your emails.
As a responsible economic actor, we contribute to reducing our CO2 emissions and those of our customers in several ways:
As we are increasingly involved in sustainability initiatives, our priority in 2023 is to develop even more green IT functionality.
