Thanks to the feedback of our customers, taking charge of the solution can be done in 3 easy steps. Customers can now create their profile, their first signature, and diffuse the signature to their e-mails with ease.
The first impression is vital when it comes to introducing a new customer to a product. It is the moment that determines whether they will use the product consistently or will forget it and leave. Putting in place a proper customer onboarding process is fundamental to retaining them and creating that great first impression.
Customer onboarding is the activity of introducing a customer to a product or service. It is an important step after the sale that sets the tone for the relationship between the two. Most importantly, it shows the value of the product while orienting the customer towards their goal.
Nearly 75% of users are lost within the first-week* of trying a product. They churn (actively cancel) because of not understanding the product or seeing the value. Onboarding ensures that the customer sees and experiences the value for themselves simply and seamlessly. It guides them through the platform and demonstrates the aspects that they originally signed up for.
*Why User Onboarding is the Most Important Part of the Customer Journey | Source